David Millay, Managing Partner, EngageMint
In these challenging times I thought what better than to zero in a topic/company that makes people happy, where I worked and inspired me in my career and personal life. That is Disney.
I was glad to have as my guest David Millay, a fellow Disney alum, an architect of the Disney Institute’s foray in to the sports market and now Managing Partner of his company, EngageMint, a customer & employee experience design firm, where he leads its day to day business and growth.
We had an enlightening and lively discussion about “Leadership Lessons from Disney”. I have always wondered about the magic of Disney, and why their practices and processes are respected by organizations both in and out of sports.
David talked about what Walt Disney said is its larger purpose; to make people happy. It is that purpose, that why, which guides what they do.
Take a moment to listen to our conversation.
David’s Bio:
David and his team have a special passion for collegiate athletics, working with collegiate athletic departments like Penn State, Charleston Southern, University of Louisiana, Depaul, and Purdue. Whether designing and delivering customer service trainings, mapping out a visual customer journey for gameday operations, David and EngageMint help organizations deepen emotional connections with their customers and employees alike.
Before co-founding EngageMint, he helped build Disney Institute’s ventures into the Sports market, David has led relationships and worked on projects with iconic brands such as the University of Kentucky, NFL Super Bowl, Orlando City Soccer Club, and the NCAA. In these projects, David and his team helped organizations adapt and apply Disney best practices to enhance and intentionalize service experiences, for both employees and fans alike.
Feel free to contact David.
Twitter: @davidmillay
LinkedIn: David Millay
Email: davidm@engagemintpartners.com
